Legal

Privacy Policy

Chore Privacy Policy Last Modified March 2, 2019 Scope This  Privacy  Policy  describes  how  Purple  Panda LLC DBA Chore  (the  "Company,"  "we,"  "us"  or "our")  handles  our  users'  ("you,"  "your,"  or  "yourself")  personal  information  for  our services on the Chore website and the  Chore  mobile application (together, the  "App").  

 

By  accepting  the  Privacy  Policy,  and  the  Terms  of  Use  (the  "Terms")  in registration,  you  expressly  consent to our  collection,  storage,  use  and  disclosure  of  your personal  information  as  described  in  this  Privacy  Policy.  This  Privacy  Policy  applies  to persons anywhere  in the world who use our app or service (“User(s)”) to request  hourly labor services  for on-demand, temporary  jobs (the “Services”). This Privacy Policy does not apply to information we collect from or about individuals seeking to perform services over the App (“Chore Hero(s)”). If  you  interact with our Services as  both a user and a  Chore Hero, the respective privacy statements apply to your different interactions. We may amend this Privacy Policy at any time by posting the amended terms in the App. All amended terms automatically take effect after they are initially posted in the App.

 

Collection of Information  

We  collect  information  you  provide  directly  to  us,  such  as  when  you  create  or  modify your account, request services, contact customer support, or otherwise communicate with us. If you choose to provide us with personal information, you consent to the transfer and storage of  that  information  to our  servers  located in  the United  States or  elsewhere. We may collect and store any personal information you may share with us, like:

•email  address,  password,  physical  contact  information,  delivery  notes,  payment method;

•correspondence through the App to us or a Chore Hero;

•computer sign-on data, statistics on page  views, traffic to and  from the  App, and ad data;

•other  information,  including  IP  address  and  standard  web  log  information,  and supplemental information from third parties;

•usage statistics. Information We Collect Through Your Use of Our Services When  you  use  our  Services,  we  collect  information  about  you  in  the  following  general categories:

Location Information 

When you use the Services, we collect location data about the  jobs  from  the  Company  app  used  by  the  Chore Hero.  If  you  permit  the  Company app  to  access  location  services  through  the  permission  system  used  by  your mobile  operating  system  (“platform”),  we  may  also  collect  the  location  of  your device  when  the  app  is  running  in  the  foreground  or  background.  We  may  also derive your approximate location from your IP address. Transaction Information: We collect transaction details related to your use of our Services,  including  the  type  of  service  requested,  date  and  time  the  service  was. provided,  amount  charged,  and  other  related  transaction  details.  Additionally,  if someone uses your promo code, we may associate your name with that person.

Usage  and  Preference  Information

We  collect  information  about  how  you  and site visitors interact with our Services, preferences expressed, and settings chosen. In  some  cases,  we  do  this  through  the  use  of  cookies,  pixel tags,  and  similar technologies that create and maintain unique identifiers.

Device  Information

We  may  collect  information  about  your  mobile  device, including,  for  example,  the  hardware  model,  operating  system  and  version, software   and   file   names   and   versions,   preferred   language,   unique   device identifier,  advertising  identifiers,  serial  number,  device  motion  information,  and mobile network information.

 

Call  and  SMS  Data

Our  Services  facilitate  communications  between  users  and Chore Hero(s). In connection with facilitating this service, we receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message.

 

Log  Information

When  you  interact  with  our  Services,  we  collect  server  logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and  the  third-party  site  or  service  you  were  using  before  interacting  with  our Services.

Marketing

We  don't  sell  or  rent  your  personal  information  to  third  parties  for  their  marketing purposes  without  your  explicit  consent.  We  do,  however,  use  third-parties  for  website functionality,  analytics,  and  social  sharing.  If  you  are a  registered  user  of  Facebook  or Twitter,  for  example,  our  site  enables  your  use  of  certain  Facebook  and  Twitter  sharing features.  Social  network  widgets,  however,  may  collect  your  social  network “browser”cookies,  regardless  of  whether  you  use  social  sharing  widgets.  If  you  are  a  member  of social  networks,  you  should  consult  the  respective  social networks’  privacy  disclosures for  more  information  about  how  they  collect  and  share  information.  We  also  use  other sharing widgets, which may collect and share data with interest-based advertisers. Use Our  primary  purpose  in  collecting  personal  information  is  to provide  you  with  a  safe, smooth,  and  efficient  experience.  We  also  use  the  information  we  receive  about  you  in connection  with  the  Services  of  this  website,  other  users,  members,  and  advertisers  that purchase ads on this site.

For example, we may use the information we receive from you to:

•provide the services and customer support you request;

•resolve disputes, collect fees, and troubleshoot problems;

•prevent potentially prohibited or illegal activities, and enforce the Terms;

•customize, measure, and improve our Services and the Apps' content and layout;

•tell  you  about targeted  marketing,  service  updates,  and  promotional  offers  based on  your  communication  preferences;  and  compare  information  for  accuracy,  and verify it with third parties.

Terms of Service

Chore Terms Of Use Last Updated March 2, 2019 Your Relationship with Chore Your use of Purple Panda LLC DBA Chore (the “Company”) products, software, services and Website(s) (collectively "Services") is subject to the terms of this Terms of Use Agreement (this "Agreement"). Company means Chore LLC, the Chore website,and the Chore mobile application (herein referred to as "Company," "us," "we," "our," and the "App").

 

If you are using the  Services on  behalf  of  a  corporation  or other legal entity, "you" means the entity, and the user is warranting that he or she has the right to bind the entity. By using the Services,  you are agreeing to and are subject to the following  terms  and  conditions,  as  well  as  our  Privacy  Policy,  herein  incorporated  by reference (collectively, the "Terms"). If you do not agree to all of the Terms you may not access or use the Services.  You accept the Terms by: (i) clicking to accept or agree to the Terms, where this option is made  available  to  you  by  Company  in  the  user  interface  for  any  Service;  or,  (ii)  by actually  using  the  Services.  In  the  case  of  (ii),  you  understand  and  agree  that  the Company  treats  your  use  of  the  Services  as  acceptance  of the  Terms  from  that  point onward. The Company reserves the right,  at its discretion, to change,  modify, add or remove any of  the  Terms,  in  whole  or  in  part,  at  any  time.  Please check  the  App  and  the  Terms periodically  for changes. Your use of the Services after such  modified Terms are posted will mean that you accept such Terms. THE   COMPANY   IS   ONLY   A   VENUE   AND   IS   NOT   A   PARTY   TO   ANY AGREEMENT   OR   OTHER   TRANSACTION   BETWEEN   USERS   OF   THE SERVICES.

 

Services

The   App   is   a   web-based   communications   platform   which   enables   the connection  between  Clients  and  Workers. “Clients”  are  individuals  and/or  businesses seeking  to  obtain on-demand,  hourly  services  (“Jobs”)  from  Workers  and  are  therefore clients  of  Workers;  and, “Workers”  are  individuals  and/or  businesses  seeking  to  perform Jobs for Clients. Clients and Workers together are hereinafter referred to as “Users.” If you agree  on  the  terms  of  a  Job  with  another  User,  you  and such  other  User  form  a  Service Agreement directly between the two of you as set forth in more detail herein. Company  is  Only  a  Venue.  Company  acts  as  a  venue  for  Users  to  view  and  post requests for Jobs, and enable connections between Users  for the  fulfillment of Jobs. The Company  is  not  a  party  to  any  actual  agreement  or  transaction  between  Clients  and Workers  even  though  Company  may  from  time  to  time  provide  tools  that  relate  to scheduling, such as a tool to enable a  Client to enter into a transaction to obtain services directly  from  a  Chore and  payment  services  to  facilitate  the  transaction.  As  a  result, Company  has  no  control  over  the  accuracy  or  correctness  of  the  content  or  information provided  or  used  by  such  Clients  or  Workers,  including  the  the  quality,  timing,  legality, failure  to  provide,  or  any  other  aspect  whatsoever  of  Jobs, Workers,  Clients;  nor  of  the integrity,  responsibility,  qualifications  or  any  of  the  actions  or  omissions  whatsoever  of any   Users.   Company   makes   no   representations   about   the   suitability,   reliability, timeliness,  or  accuracy  of  the  Jobs  requested  and  services  provided  by  Users  identified through the App whether in public, private, or offline interactions.

 

Service Agreements

You   acknowledge   and   agree   that   a   contract   (the “Service Agreement”)  is  formed  when  you  agree  on  the  terms  of  a  Job  with  another  User.  The terms   of   the   Service   Agreement   include   the  terms   set   forth   in   this   Section,  the engagement  terms  proposed  and  accepted  on  the  App,  and  any  other  contractual  terms accepted by both the Chore and their Client to the extent such terms do not conflict with the  terms  in  this  Agreement  including  this  Section  and  do  not  expand  Company’s obligations or restrict Company’s rights under this Agreement. You agree that Company is  not  a  party  to  any  Service  Agreement  and  the  formation  of  a  Service  Agreement  will not, under any circumstance, create an employment or other service relationship between Company and the Worker. Release. Workers ARE INDEPENDENT CONTRACTORS AND NOT EMPLOYEES OF   COMPANY.   COMPANY   DOES   NOT   PERFORM   JOBS   AND   DOES   NOT EMPLOY INDIVIDUALS TO PERFORM JOBS. USERS HEREBY ACKNOWLEDGE THAT COMPANY DOES NOT SUPERVISE, DIRECT, CONTROL OR MONITOR A Worker’S WORK AND IS NOT RESPONSIBLE FOR THE WORK PERFORMED OR THE  JOBS  IN  ANY  MANNER. YOU HEREBY RELEASE AND HOLD COMPANY AND ITS DIRECTORS, OFFICERS, AGENTS  AND  EMPLOYEES  HARMLESS FROM   ANY   CLAIMS,   COSTS,   DEMANDS   AND   DAMAGES   (ACTUAL   AND CONSEQUENTIAL)  OF  EVERY  KIND  AND  NATURE  INCLUDING  WITHOUT LIMITATION  REASONABLE  ATTORNEYS'  FEES,  KNOWN  AND  UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH DISPUTE.

 

Your Use of Services User  Accounts

In  order  to  use  most  aspects  of  the  Services,  you  must  register  for  and maintain an active personal user Services account  with Company ("Account"). You must be  at  least  18  years  of  age,  or the  age  of  legal  majority  in  your  jurisdiction  (if  different than 18), to obtain an Account. Account registration requires you to submit to Company certain personal information, such as your name, address, mobile phone number and age, as  well  as  at  least  one  valid  payment  method  supported  by  Company.  You  agree  to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain  accurate,  complete,  and  up-to-date  Account  information,  including  having  an invalid  or  expired  payment  method on  file,  may  result  in  your  inability  to  access  or  use the Services.  Please keep in mind that we will treat anyone who uses your user name and password as "you," and that  you are responsible  for all activity that occurs under  your Account. You agree to maintain the security and secrecy of your Account username and password at all times. However, if  you do give someone  your username and password, or if  you  fail to adequately  safeguard  such  information,  you  are  responsible  for  any  and  all  transactions that  the  person  performs  while  using  your  Account  or  your  email  account,  even  those transactions  that  are  fraudulent  or  that  you  did  not  intend  or want  performed.  You  are responsible for notifying the Company immediately if you suspect that someone is using your  username  and/or  password  or  otherwise  obtaining  access  to  the  Services  in  this  or any other inappropriate manner. Unless otherwise permitted by Company in writing, you may only possess one Account.

Network Access and Devices

You are responsible for obtaining the data network access necessary to use the  Services.  Your  mobile  network's  data  and  messaging  rates  and  fees may  apply  if  you  access  or  use  the  Services  from  your  device.  You  are  responsible  for acquiring  and  updating  compatible  hardware  or  devices  necessary to  access  and  use  the Services and Applications and any updates thereto. Company does not guarantee that the Services,  or  any  portion  thereof,  will  function  on  any  particular  hardware  or  devices.  In addition,  the  Services  may  be  subject  to  malfunctions  and  delays  inherent  in  the  use  of the Internet and electronic communications.

 

Conditions  of  Use

As  a  condition  of  your  use of  our  Services,  you  expressly  represent and warrant that (i) Users possess the legal authority to create a binding legal obligation; (ii)  Users  will  use  the  App  in  accordance  with  the  Terms;  (iii)  Users will  only  use  the App to post, request or view, as applicable, available  Jobs  for  you or for another person for  whom  you  are  legally  authorized  to  act  with  other  Users; (iv)  you  will  inform  such other persons about the terms and conditions that apply to the Job you have made on their behalf, including all laws, regulations, rules and restrictions applicable thereto; (v) if User is  scheduling  a  Job  on  behalf  of  another  person,  you  are  individually  responsible  for ensuring  that  such  other  person  is  a  party  to the separate  agreement  for the  Job;  (vi)  all information  supplied  by  User  to  Company  is  true,  accurate,  current  and  complete,  and (vii) User will safeguard his or her Account information. You may not authorize others to use  your  Account,  and  you  may  not  assign  or  otherwise  transfer  your  Account  to  any other person or entity. Company retains the right, in its sole discretion, to deny access to the  Services  to  anyone  at  any  time  and  for  any  reason,  including,  but  not  limited  to,  for violation of the Terms. You agree that you will only use the Services for lawful purposes.

 

PaymentPayment  Services

While  Company  is  not  a  party  to  any  Service  Agreement,  you acknowledge  and  agree  that  Company  may  act  as  the  User's  payment  agent  for  the purposes  of  collecting  payment  for  Jobs  scheduled  through  the  App  (“Charges”). This payment  structure  is  intended  to  fully  compensate  Workers  for  the  services  obtained  in connection  with  your  use  of  the  Services.  Charges  and  payments  will  be  inclusive  of applicable  taxes  where  required  by  law.  The  Company  will  respond  accordingly  to  any request from a User to modify the Charges for a particular service.   Client’s provision of financial  information  to  Company  for  purposes  of  payment  is  governed  by  our  Privacy Policy.  

 

Establishing Payment Account

All Charges and payments will be enabled by Company using  the  preferred  payment  method  designated  in  your  Account,  after  which  you  will receive a receipt by email. If your primary Account payment method is determined to be expired,  invalid or otherwise  not able to be charged, you agree that Company  may use a secondary  payment  method  in  your  Account,  if  available.  By  providing  your  credit  card information to us, you agree that we are authorized to charge your card with the total cost of  the  service  and  any  required  deposit.  Charges  paid  by  you  are  final  and  non-refundable, unless otherwise determined by Company. As  between  you  and  Company,  Company  reserves  the  right  to  establish,  remove  and/or revise Charges for any or all services or goods obtained through the use of the Services at any time in Company's sole discretion. Further, you acknowledge and agree that Charges applicable  in  certain  geographical  areas  may  increase  substantially  during  times  of  high demand. Company will use reasonable efforts to inform  you of Charges that  may apply, provided that you will be responsible for Charges incurred under your Account regardless of  your  awareness  of  such  Charges  or the  amounts  thereof.  Company  may  from  time  to time  provide  certain  users  with  promotional  offers  and  discounts  that  may  result  in different amounts charged for the same or similar services or goods obtained through the use of the Services, and you agree that such promotional offers and discounts, unless also made available to you, shall  have no bearing on  your use of the Services or the Charges applied to you. You may elect to cancel your request for Services at any time prior to the commencement of such Services, in which case you may be charged a cancellation fee on a Worker’s behalf.

 

User Vetting

In  Company’s  sole  discretion,  Users  may  be  subject  to  an  extensive  vetting  process before they can register for and during their use of the App, including but not limited to a verification of  identity and a comprehensive criminal  background check, at the Country, State and local level, using third party services as appropriate. Users hereby give consent to  Company  to  conduct  background  checks  as  often  as  required  in  compliance  with federal and state laws, including, without limitation, the Fair Credit Reporting Act. Although  Company  may  perform  background checks  of  Users,  as  outlined  above, Company is not required to do so and cannot confirm that each User is who they claim to be  and  therefore,  Company  cannot  and  does  not  assume  any  responsibility  for  the accuracy  or  reliability  of  identity  or  background  check  information  or  any  information provided through the App. When  interacting  with  other  Users,  you  should  exercise caution  and  common  sense  to protect your personal safety and property,  just as you would when  interacting with other persons  whom  you  don’t  know.  NEITHER  COMPANY  NOR  ITS  AFFILIATES  OR LICENSORS  IS  RESPONSIBLE  FOR  THE  CONDUCT,  WHETHER  ONLINE  OR OFFLINE, OF ANY USER OF THE APP AND YOU HEREBY RELEASE COMPANY AND   ITS   AFFILIATES   OR   LICENSORS   FROM   ANY   LIABILITY   RELATED THERETO.  COMPANY  AND  ITS  AFFILIATES  AND  LICENSORS  WILL  NOT  BE LIABLE  FOR  ANY  CLAIM,  INJURY  OR  DAMAGE  ARISING  IN  CONNECTION WITH YOUR USE OF THE APP. Exclusion of Warranties